SHIPPING INFO

PROCESSING TIME + COST

I will ship internationally. However, I am not an expert in international postal systems. You may be required to pay extra customs fees or taxes to receive your order. Upon receiving payment, your items will ship within 5-7 business days (Monday-Friday) unless the product listing states otherwise. Whenever I can, I used recycled packaging. All packages will be classified as ‘merchandise.’ I will not mark international packages as gifts.

The shipping costs are only estimates and cover the postage of the order and the packaging materials. If there is a discrepancy of over $3, the extra amount will be refunded to you.

POSTAL SERVICE

I will do my best to make sure your purchase reaches you in the safest, most efficient, and affordable way possible. All orders ship from Great Falls, Montana, USA to the shipping address provided at checkout via USPS Mail or USPS International. Upgraded service (UPS) may be requested for an additional fee. Please email before purchase to discuss this.  It is the buyer’s responsibility to ensure that all shipping information is correct before completing checkout. Faint Star Studio is not responsible for packages shipped to the wrong address if the buyer supplied it. If you think you have made a mistake and you have not received a shipping notification yet, please let me know (faintstarstudio@gmail.com) as soon as possible.

TRACKING

Tracking numbers are available by request. They will not be automatically provided and tracking services may be limited for international orders (packages being shipped outside of the USA). Please note that a signature may be required to receive packages. If no one is available to sign for your delivery, you may be required to arrange for a redelivery or pick up the parcel from the post office indicated on the notice.

ESTIMATED DELIVERY TIMES

Estimated Delivery Times:

United States : 3-5 business days

Europe : 15-45 business days.

Other Countries: 15-60 business days

Before/After Christmas there can to be up to 3 weeks of delays (Nov 15th to Jan 15th).

These delivery times are only estimates, International mail is affected by circumstances beyond my control including, but not limited to, customs delays, long distances, weather and foreign holidays. Please be patient and understand that international packages may take several weeks to arrive, but  are very rarely completely lost.

LOSS + DAMAGES

I cannot be held responsible for the loss or damage of items while in transit. After your item ships, you will receive a confirmation and, if requested, a tracking number. Please contact me (faintstarstudio@gmail.com) if you would like to purchase insurance or a different carrier for your package, I am happy to accommodate to the best of my ability!

INTERNATIONAL ORDERS + CUSTOMS

For international orders (outside of the USA), please be mindful of your own country’s customs regulations, as I cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package’s processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.